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[ORDERS] I've just placed an order, what now?
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[ORDERS] I've just placed an order, what now?
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Thank you for your purchase! you'll receive email confirmation of your order, please check your email inbox after a few minutes
From there...
your order will be made (3-5 working days)
then shipped to your delivery address (3-5 working days UK & EU, 5-7 working days US)
When the order is shipped, you will receive an email with confirmation and a tracking number
[SHIPPING] Are taxes added to my order?
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[SHIPPING] Are taxes added to my order?
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For UK customers
No
For US customers
no Sales taxes or Duties are added to your order
For Canadian customers
As your order will ship from the US, you will be charged a 5% sales tax upon arrival of your order, which will need to be paid before it is released by the post office.
For EU customers
As we are a UK based business, we must collect/charge VAT on orders to the EU, at the local rate. This will be calculated, added to your order and collected at checkout.
European Union Orders above a value of €150.00 will be subject to extra duties and taxes payable by the reciever upon delivery. Please keep this in mind when placing an order or orders -if your order may be above this amount, please contact us for advice on delivery
For customers in the Rest of the World
We have tried to structure our business so that shipping costs are kept to as much of a minimum as possible, where possible. However, you may be subject to taxes or import duties when receiving your delivery, depending on the country. Please research the import tax conditions in your location to understand the circumstances before placing your order. Or, get in touch using the contact form and we can advise if possible
[SHIPPING] How long does delivery take?
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[SHIPPING] How long does delivery take?
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Depending on your location and time of order, delivery could take between 5 and 10 working days
Production takes 3-5 working days depending on circumstances, although of course it may be quicker, then shipping will take 3-7 working days to the UK, EU, US and North America
Shipping to South America, South Africa, Asia and Australasia may take 5 -10 working days
If you have selected a shipping option with tracking enabled, you will then receive an email with a tracking number that you can use to follow your delivery once it has been shipped
As each item is made-to-order there may occasionally be a backlog and your delivery might take a little longer to arrive. We hope you understand our decision in making this trade-off for lesser environmental impact against quicker/ instant delivery.
On the rare occasion that there may be a delay, then please get in touch with our support through the contact page or by emailing info@neidanclothing.com
[SHIPPING] what delivery options are there?
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[SHIPPING] what delivery options are there?
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We offer different shipping options based on the country of delivery
UK:
You can select either Royal Mail 1st class tracked or Royal Mail 2nd class untracked
EU:
you can select Royal Mail Tracked, or Royal mail standard
North & South Americas
We ship by USPS first class tracked
Rest of the World
We ship by Royal Mail tracked
[SHIPPING] I haven't received my delivery
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[SHIPPING] I haven't received my delivery
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If it is longer than 14 working days and you still haven't received your delivery, please get in touch with us at info@neidanclothing.com
[RETURNS] I would like a refund on my order
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[RETURNS] I would like a refund on my order
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If you would like a refund on your order because it is damaged, misprinted or the quality of the item/ printing is not acceptable, please send an email with your order details and photos of the damage/ faulty goods
As each item is made to order, we do not accept returns or make refunds in the case of buyer's remorse, and have made size guides available on each product page to help you make a clear decision on your purchase, we hope you understand
More information can be found by clicking the refund policy link, under the quick links section at the bottom of this page
[QUESTION] Do you sell to my country?
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[QUESTION] Do you sell to my country?
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We currently sell to the UK, US, EU, Canada, South Africa, Most of South america and many select countries in Asia and australasia. Please select your location using the country selector to understand if we can ship to your address
If your location is not immediately available to order from, get in contact with us and we can see if it is a possibility.
We will be rolling out to new markets as we move forward over the next year, and other regions further afield in the future, please sign up to our newsletter or follow us on the socials to keep up to date
[QUESTION] I'm buying a gift for someone, but don't know anything about Tai Chi...
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[QUESTION] I'm buying a gift for someone, but don't know anything about Tai Chi...
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Great! there's a brief explanation of the principles and concept behind each product on its' page, which might help
There is also a "tai chi gifts page" with some information, and a link to gift cards that we sell so you can offer your special person the opportunity to decide
..however; if you're still not sure just get in touch using the contact form, give some details about the gift receivers' practice and we'll try to recommend something appropriate
Get in touch
If there's anything not listed above that you're curious about, please get in touch
Contact
Email: info@neidanclothing.com
address: neidan clothing ltd., 128 City Road, London EC1V 2NX, United Kingdom
neidan clothing is the trading name of neidan clothing ltd
Registered company number:
15488953
About us
Built to express the values, virtues and principles of Tai Chi and the journey of self- cultivation
For the joy of training.